Shipping policy
Last updated: June 16, 2026
Everything you need to know about how and when your PurrFlow ships.
Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed. Orders placed on weekends and holidays are processed the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.
Shipping rates & delivery times
• United States: Free standard shipping on all orders.
• Estimated delivery: 1–3 weeks from your order date (including processing) for standard US orders.
Delivery estimates are not guaranteed and may vary based on your location, carrier conditions, weather, and high-volume periods.
Order tracking
Once your order ships, we'll email you a tracking number. Please allow up to 48 hours for tracking information to update after you receive it. If your tracking hasn't updated after several business days, contact us at support@flowpurr.shop.
Where we ship
We currently ship to the United States. We do not currently offer international shipping.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error or failed delivery, we'll contact you to arrange reshipment; additional shipping charges may apply.
Lost or damaged packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first, then contact us within 7 days. If your order arrives damaged in transit, email support@flowpurr.shop within 7 days with photos and we'll make it right. See our Return & Refund Policy for details.
Questions
Email us anytime at support@flowpurr.shop and we'll respond within 1–2 business days.
PurrFlow™ · Anthony Giorgione
2303 Plymouth Rock Dr, Jefferson City, Missouri 65109, USA
support@flowpurr.shop